This policy applies to pokecompanion.com, the Pokécompanion mobile application (the "App"), and any related website or service that links to this policy (together, the "Services"). It describes how and why we might collect, store, use and/or share ("process") your information when you use the Services.
Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
We collect the following kinds of information.
When you create or use an account on the website or in the App, we collect the following information, which we refer to as "Account Data":
As you interact with our website, we collect the following information for logging, performance and optimisation purposes:
When you use the App, we collect device and usage information, including device and operating system information, App version, screens viewed, feature interactions, technical diagnostics, and crash reports. If you are signed in, analytics may be associated with your account ID and username.
The App also stores information on your device to provide its functionality, including your sign-in session, settings and language preferences, recent searches, onboarding progress, and cached content. Recent searches can be cleared from the App; signing out removes the stored sign-in session. You can remove the remaining locally stored App data by uninstalling the App.
Account Data is stored for as long as you have an account with us. When you delete your account, all account data is also deleted.
Website data is stored for 7 days and automatically deleted.
App data that is stored on your device remains there until you clear it, sign out where applicable, or uninstall the App. We retain App analytics, diagnostics and crash information only for as long as needed to operate, secure and improve the App.
Account Data will be deleted when you delete your account. To do so, sign in, visit the account settings page and request a deletion.
To delete your website or App analytics data, or if you are not able to delete your account, please contact us via email at [email protected].
We reserve the right to delete Account Data without notice in cases where we deem this to be appropriate or necessary.
After you delete your account, website data may be retained for another 7 days.
We do not sell your personal information.
We use PostHog for website and App analytics and error reporting, a self-hosted instance of Umami for website analytics, and New Relic for App performance monitoring, diagnostics and crash reporting. These providers process the information described above on our behalf. Please refer to their respective privacy policies for more information.
We process Account Data to provide authentication and other core functionality of the Services.
We process Website data and App data to operate, secure, understand and improve the Services, including identifying and fixing issues.
We do not knowingly collect or process information from anyone under the age of 18. By using our Services you confirm that you are at least 18 years old.
If you become aware of any data we have collected from anybody under the age of 18, please contact us at [email protected].
To request access, corrections or deletion of any data we hold about you, please contact us at [email protected]. We aim to complete requests within 7 days.
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The current version will be accessible at /privacy/policy. Historic versions are accessible at /privacy/policy/versions.